Customer area / Shop

• FAQ

Frequently asked questions.

Accounts, orders, deliveries, training: answers to the questions our partners ask us most often.

• Your account

Opening an account and ordering.

No. COPYMIX is a value-added wholesaler that sells exclusively to professionals: resellers and professionals in the office equipment and B2B markets.

Submit your account application online via our copymix.com shop. Our teams will review your application and get back to you to finalise the opening of your business account.

Apply for an account · Become a partner

Create your login details on our online shop, then log in to your customer area to place your orders.

Create my login · Customer area / Shop

Our online shop has undergone a security update: old passwords have not been kept. Simply create new login details from the “Create my login” page.

Create my login

• Orders and deliveries

Stock, deliveries and returns.

Yes. Thanks to our integrated logistics centre, where all products are stored, we guarantee optimum availability across our product range.

Our logistics organisation enables us to provide fast, reliable delivery within 24–48 hours. For specific requests, your sales rep will be happy to advise you.

Yes. COPYMIX supports its customers in France, the overseas territories and export markets, with a dedicated sales rep for each area.

Find my sales rep

All returns require a return merchandise authorisation (RMA) request. Contact your sales rep, who will send you the form and guide you through the process.

Yes, we organise the collection of your used consumables. Contact your sales rep to request a collection.

• Our solutions

Eight ecosystems, one partner.

COPYMIX combines products, services, advice, support and logistics across eight ecosystems: Consumables, Equipment, Business Solutions, Visual, Ergonomics & Acoustics, IP Telephony, Partner’s Academy and Robotics.

Explore our ecosystems

COPYMIX is a Ricoh and Kyocera partner for the distribution of printing equipment in France, and handles the sale and technical support of the Olivetti brand on an exclusive basis in several territories. For consumables, we offer OEM, compatible and generic products.

Each ecosystem page shows your dedicated contact. You can also go through your area sales rep, who will direct you to the right expert.

View our ecosystems · Find my sales rep

• Partner’s Academy

Training with COPYMIX.

The Partner’s Academy is COPYMIX’s recruitment and training programme. It develops our partners’ sales and technical skills, with a training catalogue that supports our ecosystems.

Explore the Partner’s Academy

Depending on your situation, all or part of the training fees may be covered.

Are you a jobseeker? The POEI (a French individual pre-employment training scheme) combines your training with your future employer’s intention to hire you. At the end of the course, if the trainee has reached the required level, the company can then hire them.

Our advisers will check with you which funding options are available in your case and direct you to the scheme best suited to your profile.

Our Training page presents the catalogue, detailed programmes, prerequisites and admission arrangements. The information published in our Digiforma training management tool is the authoritative version.

View the catalogue

• Contact

Getting in touch.

Six sales reps cover France, the overseas territories and export markets. On our map, select your department or enter your postcode to find your contact.

Find my sales rep

Our switchboard can direct you on +33 1 60 34 54 80. You can also write to us using our contact form.

COPYMIX, 26 allée Léon Jouhaux, 77183 Croissy-Beaubourg.

Write to us

• Contact

A project, a question?

Your COPYMIX sales rep is here to help. This website is reserved for professionals.

Get in touch
Find my sales rep