• Partner’s Academy · Training

Become a Connected Print Systems Technician

Put your flair for technology and maintenance to work in a field where mechanics, IT, networking and technology are part of everyday life. Work on high-tech equipment (connected multifunction systems) at the heart of companies’ IT networks. Install, configure and troubleshoot devices for copying, printing and scanning. Be the 1^st ambassador for customer relations whenever you are on site.

399 h

of training, i.e. 57 days

70 / 30

in person and/or blended learning

80 %

hands-on practice, with real-life field scenarios

P.A.C.

Partner’s Academy Certification as a Connected Print Systems Technician

• Your future career

Your future career starts here and now!

The Connected Print Systems Technician ensures that equipment works properly and that printed documents are of high quality within the company. The role goes far beyond simple mechanical repairs; the technician acts as a specialist in maintenance and network-connected printing.

As the vital link between the physical hardware (connected print systems, multifunction devices, digital presses, various peripherals) and the customer’s network infrastructure, the technician handles the integration, driver configuration, operation, quality and maintenance of connected multifunction systems.

Their work is the primary driver of customer satisfaction after the sale, making them a key player in customer loyalty and in their company’s brand image.

• Career prospects

Examples of job opportunities and career progression.

• After the course

You will be able to hold positions such as:

Connected Print Systems Technician
Multifunction Systems Technician
IT & Office Equipment Support Technician
Office Equipment and Connectivity Support Technician
Customer Support / Print and Solutions Helpdesk Technician

• Progression through experience and expertise

Specialisation:

• Progression into management

Management:

26 k€

Average salary, depending on profile

Source: Hellowork, April 2026

• Target skills

By the end of the course, participants will be able to:

Handle the installation, maintenance and full troubleshooting of the latest-generation multifunction print systems.
Methodically diagnose mechanical hardware faults and driver-related software faults.
Master preventive maintenance procedures in line with manufacturers’ recommendations.
Use their network connectivity and TCP/IP skills to configure print and scan workflows (Scan to).

Install and configure drivers for different types of devices in different environments.
Help users get to grips with devices and driver options.
Provide high-quality technical advice to end users, thereby ensuring customer satisfaction and compliance with service standards.
Validate everything they have learned on the course by obtaining the COPYMIX “P.A.C. Connected Print Systems Technician” certification.

*P.A.C.: Partner’s Academy Certification.

• Programme overview

Four modules, 399 hours.

• Occupational objectives of the course

Work on customer sites to troubleshoot, install, configure, set up and maintain connected printing equipment and various peripherals within the customer’s network infrastructure (operating system, print driver and language, networks, IP configuration, Scan-to, mobility). Gain awareness of the various dedicated software solutions (document management, security…).

Guarantee customers high-quality output and help them get to grips with the equipment for copying, printing and “scan to” functions.

• Course structure

• Module 1 · 168 hours · 24 days

Fundamentals of mechanics, xerography and maintenance

Overall objective: Master hardware architecture and preventive maintenance.

The xerographic process
Anatomy of an MFP (multifunction printer)
Preventive and corrective maintenance
Mechanical diagnostics
Service mode and firmware
AI for technicians: analysis and risks

Practical work: Complete dismantling workshops, fault diagnosis and parts replacement, and service reports on Ricoh, Kyocera and Olivetti MFPs.

• Module 2 · 119 hours · 17 days

Integrating the print system into the customer’s IT infrastructure

Overall objective: Know how to use Windows and macOS on a network, and install and test features and drivers in a network environment for printing and Scan To functions.

Practical work: Based on a customer scenario, configure the TCP/IP settings to deploy your print device and run print and scan-to tests on Ricoh, Kyocera and Olivetti MFPs.

• Module 3 · 42 hours · 6 days

Professional conduct and customer service

Overall objective: Deliver high-quality service visits, convey the brand image in the field, and manage customer relations and communication effectively.

The technician’s customer relations
Principles of service quality
Personal and interpersonal communication (verbal and non-verbal)
Dispute handling and reporting
Supporting users
Contractual aspects of service visits
Pre-sales basics and feedback
Field immersion: accompanied visits

Practical work: Coaching and field-scenario simulations to develop good practice with customers.

• Module 4 · 70 hours · 10 days

Validation of learning outcomes

Overall objective: Assess what has been learned on the course through a final professional simulation based on a real-life field case.

On-site customer relations
Diagnosis and repair of a common fault (mixed: hardware and network)
Implementing a CPS (connected print system) for network printing and Scan To functions
Configuration and operational testing
Skills transfer to key users
Service report

Practical work: A real-life field case to complete.

• Teaching and assessment

How the course works.

• Teaching methods

Skills are acquired as follows:

20%theory classes

80%practical work, exercises and projects

• Target certifications

• Course delivery

The course is delivered in person and/or through blended learning (70% in person, 30% remote), alternating between theory presentations and practical work.

When modules are delivered remotely, classes are synchronous: the trainer and trainees are connected during the same time slots, just as in a classroom course. The course therefore requires full-time availability for its entire duration.

Sessions run from 9 am to 1 pm and from 2 pm to 5 pm, Monday to Friday.

Most of our training courses take place in Croissy-Beaubourg. Depending on organisational needs, the course may be held at other sites in Île-de-France or in other French regions.

• Assessment methods

During the programme:

At the end of the programme: a final professional simulation (a project to complete) and an oral defence, online or in person, before a panel of industry professionals. The oral presentation lasts 1 hour: 40 minutes presenting the required deliverables, followed by 20 minutes of questions, discussion with the panel and marking.

For both the technical and functional project and the oral presentation, assessment is based on marking forms (knowledge, practical skills and soft skills) that lead to the final decision on whether the P.A.C. is awarded.

• What we track and measure

Various key indicators of quantity, quality and satisfaction are tracked and measured:

The number of trainees, in total and by training topic
The drop-out rate during the course
At the end of each module, the satisfaction rate: a multi-criteria form completed by trainees (relevance of content, quality of teaching and materials, suitability of pace, practical conditions) and the trainers’ learning follow-up table
At the end of the course, the pass rate: work assessed by the trainers against the final project, and the oral defence assessed by the panel
For continuous improvement: a general feedback questionnaire for trainees covering the whole programme, and feedback from trainers on their sessions and any adjustments needed

After each cohort finishes, the key indicator results are updated on our various information channels within the following quarter.

• Documents provided

On arrival and during the course:

At the end of the course:

• Prerequisites and resources

Who it’s for, and with what resources.

• Prerequisites

This programme is specifically designed for career changers from a variety of sectors (maintenance, after-sales service…) who want to move into B2B, in a forward-looking sector combining engineering, IT and business applications.

Hold a professional certification or a qualification at level 4 (Baccalauréat, the French upper-secondary diploma) or level 5 (Bac+2, i.e. two years of higher education) in a manual and technical field (assembly, after-sales service, maintenance, IT…) and have at least one year of professional experience in these sectors
Have basic everyday computer skills (office software, web, e-mail)
Enjoy fieldwork and have an interest in technical work and maintenance
Hold a category B driving licence (mandatory)
Interpersonal skills: courtesy, a sense of service, good listening skills, and strong oral and written communication
Soft skills: rigour, perseverance, autonomy, drive, a positive and constructive mindset, and adherence to procedures
Curiosity about technology and a habit of keeping up with technical developments
The course is taught in French and requires full command of the language, both spoken and written

• Teaching resources available

At COPYMIX, we’re investing in you! Our centre has dedicated training rooms with fibre-optic connectivity. Each learner is provided with all the necessary teaching equipment, as well as access to a showroom area: individual computers, video projection, large digital screens, connected print systems and other products and software specific to the target occupation. The same resources are provided when the course takes place at other sites.

To make your career change a complete success, we use a variety of teaching methods: traditional classes, workshops, collaborative learning, a common-thread practical project, research, presentations… As a result, as soon as you complete the course, you will have concrete arguments to showcase your profile and your new skills, with a view to taking up a position.

• Teaching teams and trainers

Every trainer at COPYMIX wears two hats – industry expert and teacher – so that you benefit from their field experience and acquire new skills as effectively as possible.

For each session, in addition to the trainer, a moderator from the teaching team makes sure the course runs smoothly. Available at any time of the day, the moderator answers your questions and helps you with any difficulties, allowing the trainer to focus on teaching.

Collaboration between lead trainers, who are experts in their field, and our instructional design specialists allows us to co-create and update the programmes, as part of a continuous improvement approach that responds to recruiters’ needs, changes in the occupation and its tools, and our learners’ expectations.

• Joining the course

Support at every stage.

• Support and points of contact

Our training coordinators and teaching teams support you at every stage of your reskilling project (retraining for a new career): introductions to partner companies, follow-up during the course to maximise your chances of success, and follow-up on your future career.
Our administrative teams support you at every step of the process, from joining the course (eligibility and selection) to its completion (certificates of completion…).
A cohort educational lead is assigned to your group and holds review sessions, in the form of a steering committee, to identify any individual or collective adjustments needed as the course progresses and to optimise everyone’s skills development and success.
A technical lead is responsible for IT support for each participant. Available Monday to Friday at siformation@copymix.com, the technical lead makes sure that everyone has working IT tools suited to the smooth running of the course.
An accessibility officer is available to discuss with you any reasonable adjustments you may need because of a disability.

• Accessibility and disability

Our training rooms are accessible to people with reduced mobility.

For any specific needs related to a disability or any reasonable adjustments, please contact our accessibility officer:

Carole MONARD
referenthandicap@copymix.com

• Admission and funding

Admission process and course funding.

• Funding

Are you a jobseeker? The POEI (a French individual pre-employment training scheme) combines your training with your future employer’s intention to hire you. Our advisers will check with you whether this scheme and its funding by France Travail (the French public employment service) are available in your case.

Depending on your situation, all or part of the training fees may be covered: our advisers will explore the possible options with you. The price may be adjusted according to your professional background and previous certifications.

• Price and lead time

From €5,270 incl. VAT

Excluding sourcing fees. The training cost varies according to the length of the course and your professional situation.

How soon you can start the course depends above all on your project and your funding. Contact one of our training advisers to validate your project and be directed to the scheme best suited to your profile.

• Steps in the enrolment process

1
Step 1Apply on our website.
2
Step 2Attend a group information session about the job and the course.
3
Step 3Take the prerequisite tests.
4
Step 4Attend a one-to-one interview to review your project, focusing on how the course will make you employable in the target occupation.
5
Step 5Get your funding approved.
6
Step 6Send in all the administrative admission documents to complete your enrolment file.
7
Step 7Enrolment validated and start of training confirmed.

• Access arrangements and lead time

The enrolment process includes:

You can start the course within 5 days of your complete file being validated, and up to 2 working days before the course begins.

Training sheet, version dated 17 September 2026. Non-contractual document, subject to change to meet teaching requirements. The information published in our Digiforma training management tool is the authoritative version.

• Contact

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