Part A – T&Cs for metropolitan France
These conditions apply to sales delivered in metropolitan France, including Corsica, subject to specific rules (see A6).
Applicable from 1st November 2026.
Seller: COPYMIX, an SAS (simplified joint-stock company) with share capital of €521,000, registered office: 26 allée Léon Jouhaux, 77183 Croissy-Beaubourg, RCS Meaux 407 649 912, SIRET 407 649 912 00034, intra-Community VAT number FR35 407 649 912, represented by Jan Michael Sieg, President.
Contractual notices: direction@copymix.com.
A1Scope and contractual documents
- Our products and services are intended exclusively for professionals: office equipment resellers, other professional resellers and other professionals.
- They are not intended for consumers or non-professionals.
- For the activities described in A16, COPYMIX may also sell to end-user companies, provided they are professionals.
- Every order constitutes acceptance of the T&Cs in force on the order date.
- These T&Cs take precedence over any other document, in particular the customer’s purchasing conditions. Only special conditions accepted in writing by COPYMIX may derogate from them. Exception: as regards the licence, use, warranty and after-sales service of a branded product or solution (manufacturer, software publisher, operator or partner), the brand’s conditions take precedence over these T&Cs in the event of any discrepancy (A13, A16).
- The eMANA solution and COPYMIX Partner’s Academy training courses are governed by their own general terms and conditions, which are separate from these T&Cs and provided to the customer before any order: for eMANA, the general terms and conditions of sale and use, version dated 28 October 2026; for training, the general terms and conditions of sale of COPYMIX Partner’s Academy, version 2026-1. These T&Cs apply to any matters not covered by those conditions.
A2Account opening and monitoring
Opening an account is subject to COPYMIX’s approval. The customer must provide:
- a sheet of its company letterhead;
- a Kbis extract (French company registration certificate) less than 3 months old;
- a RIB (bank account details);
- the identity document of the company’s director;
- the account opening application and the qualification form, completed and signed;
- these T&Cs, signed.
The account opening application gives rise to a request for cover from COPYMIX’s credit insurer.
- Account terms are reviewed after 6 months of inactivity.
- COPYMIX may suspend or close an account if the customer company is struck off the register or in the event of accumulated unpaid debts.
A3Orders
- Orders are placed on the e-commerce website, by e-mail, by telephone or through a sales representative or sales assistant.
- The order becomes firm and final once COPYMIX has validated the payment or the available credit.
- An order may be modified as long as it has not been sent to the warehouse for preparation.
- No cancellation is possible without COPYMIX’s prior consent. If COPYMIX accepts the cancellation of an item ordered specially for the customer, or a cancellation due to a customer error, a fee of 5% of the order amount excluding VAT is charged.
- The customer may not cancel back orders. COPYMIX may cancel a back order that could not be delivered within 2 months, in which case it informs the customer.
- COPYMIX may refuse or cancel an order that cannot be processed, in particular if the authorised credit limit is insufficient or the product is unavailable.
- The first order must be paid before delivery, by bank transfer or bank card.
Handling fees
There is no minimum order. Handling fees may be applied, regardless of the order amount or ordering channel, depending on the COPYMIX department concerned and the delivery location. They are set in advance by quotation.
A4Original spare parts
- These are non-catalogue items, supplied as a service and on firm order only. COPYMIX does not stock them.
- The customer must provide the manufacturer’s part number (OEM), a brief description and the machine model.
- For pro forma invoices and orders, only the OEM part number provided by the customer is binding.
- Prices are subject to change without notice.
- Parts ordered specifically for the customer are neither taken back nor exchanged.
- COPYMIX passes on each manufacturer’s warranty conditions and procedures.
A5Prices
- Prices are exclusive of VAT. VAT is charged in addition, at the statutory rate in force.
- Catalogue prices are indicative and subject to change without notice.
- The applicable price is that of the price list in force on the day the order is confirmed, subject to available stock.
- If the purchase price increases after the order has been accepted (manufacturer price increase, stock-out or unavailability), COPYMIX informs the customer and asks for a new signed approval before shipment. Failing the customer’s approval, the order is cancelled at no cost to either party.
- The page yields and compatibilities stated in the catalogue are given for information only.
A6Shipping and delivery charges
Amounts per order, excluding VAT.
| Service | Amount |
|---|---|
| Standard flat fee per order (consumables, spare parts or equipment: printers, multifunction devices, scanners) | €20, unless special conditions are granted by the sales representative or shown on the customer account |
| Delivery to the end customer (consumables and equipment) | No surcharge for parcel carrier delivery with no carry-in, no upper-floor delivery and no appointment. Where parcels or pallets are sent within metropolitan France for onward shipment to the DROM-COM (French overseas departments and territories) or abroad, actual costs are invoiced on the basis of a quotation. |
| Interactive display delivered to the distributor (in addition to the standard flat fee) | 99 € |
| Interactive display delivered to the end customer’s doorstep | 149 € |
| Interactive display delivered to the end customer, with carry-in (delivery, installation, training) | On quotation |
| Shipment of back orders | Free of charge |
| Collection from our site (conditions in A8) | Free of charge |
| Redelivery following a customer error, including an incomplete address: consumables | 11 € |
| Redelivery following a customer error, including an incomplete address: equipment | 45 € |
| Unjustified refusal of delivery (excluding damaged parcels, see A9) | Depending on the customer relationship, a penalty of 5% of the order amount excluding VAT may be applied. |
| Corsica: order under 30 kg | 25 € |
| Corsica: order over 30 kg | Actual costs |
| Delivery outside metropolitan France | Actual costs |
- Delivery to the end customer is made only to a complete and explicit business address, with a telephone number. The customer is responsible for the accuracy of this information.
- The above conditions for interactive displays and for delivery to the end customer apply to metropolitan France, excluding Corsica. In Corsica, orders are delivered complete, with no back-order handling.
A7Lead times and shipping
- Products in stock: delivery within 24 to 48 hours, and up to 72 hours for palletised shipments. These lead times are targets, not firm commitments: COPYMIX depends on the carrier.
- For next-day delivery of a parcel under 30 kg, order before 3 pm. This cut-off time may vary depending on the warehouse workload.
- A delay gives no entitlement to compensation, penalties or cancellation of the order.
- COPYMIX chooses the carrier according to the type of product.
- Consumables: the order is shipped and back orders follow at no additional cost.
- Equipment: it is not shipped partially if the missing component prevents it from being used.
- For export shipments, the time to delivery depends on carrier constraints and is not guaranteed.
A8Collection
- The customer or its carrier may collect the goods from our Croissy-Beaubourg site once the order has been registered.
- The customer’s carrier must present a collection note or a consignment note. The goods are handed over against signature of the delivery note.
- Please let us know you are coming by calling +33 1 60 34 54 80.
- For a morning collection, the order must be placed before 3 pm on the previous day. Collection takes place from 9 am the next day. An unscheduled collection is charged at €10 excl. VAT.
A9Transfer of risk and receipt of goods
- The transfer of risk takes place on departure from the Croissy-Beaubourg warehouse, when the goods are taken over by the customer or the carrier. Products travel at the consignee’s risk.
- The customer must unpack and inspect the products on receipt, in the presence of the carrier. In the event of breakage or doubt, the customer must refuse the goods.
- The customer must record the exact nature and extent of the damage on the delivery receipt or consignment note. Example: ‘2 boxes out of 10 crushed, contents broken’, number of missing items, product reference affected.
- The notes ‘subject to reservation’ or ‘damaged parcel’ have no legal effect.
- The customer must confirm its reservations to the carrier and to COPYMIX by registered letter with acknowledgement of receipt within 3 business days.
- Failing these steps, no dispute can be considered.
A10Payment
- Accepted payment methods: bank transfer, SEPA direct debit, bank card, LCR (French electronic bill of exchange) or draft, online payment.
- Payment terms are only granted to customers covered by COPYMIX’s credit insurance, under a written agreement confirmed before they apply.
- Maximum payment term: 60 days from the invoice issue date.
- COPYMIX may require a deposit, or payment with the order or on delivery, depending on the order amount, the customer’s profile (new customer, length of relationship), the credit insurer’s opinion, in the event of late payment, or for specially ordered products.
- No discount is granted for prompt payment.
- Any postponement of a due date must be requested when ordering and accepted by COPYMIX.
In the event of late payment
- All sums owed, even if not yet due, become immediately payable.
- Penalties of at least three times the statutory interest rate are applied.
- A fixed indemnity of €40 for recovery costs is payable. Litigation costs are to be reimbursed to COPYMIX.
- COPYMIX may suspend or cancel pending orders.
- COPYMIX may withdraw the discounts granted to the customer for a period of 1 month, renewable until the outstanding unpaid amounts have been settled.
- If a formal notice remains unheeded for 1 month, COPYMIX may terminate pending orders and close the account.
- In the event of the sale, merger, cessation of business or striking-off of the customer, the sums owed become immediately payable.
A11Retention of title
- The goods remain the property of COPYMIX until full payment of the price, ancillary costs and taxes. Risks remain with the customer from the time they pass (A9).
- The customer must prevent any misappropriation, pledging or seizure of these products and facilitate their identification in its stock.
- If the customer resells them before paying for them, it must give COPYMIX the names and addresses of the buyers, assign to COPYMIX the price they owe, and inform them of the retention of title.
A12Claims and returns
Procedure
- All returns require COPYMIX’s prior written consent. The customer must open an online ticket, complete the return form and obtain a return number (RMA). Depending on the case, the customer must attach a diagnosis, photos or supporting documents (maintenance reports, invoices).
- The form must state: invoice (or delivery note) number and date, customer number, product reference, quantity and reason.
- The customer must return the products within 10 days of the RMA issue date, in new condition, in their original packaging, with the carrier’s collection note. The RMA number must be clearly shown on the packaging.
Defective consumables
- Claims must be made within 6 months of receipt. After this period, they will no longer be considered.
Equipment: concealed damage
- Damage not visible on delivery must be reported to the Equipment Department within 2 months of delivery.
- The customer must keep the original box and provide 3 photos of the box (with the serial number visible) and one photo of the damaged equipment, to materiel@copymix.com or via www.my-copymix.com.
Customer error
- The customer must notify COPYMIX in writing within 5 days of the invoice date. The product must be returned in its original condition.
- A handling fee of 10% of the value of the returned products is charged, depending on the product or the reason for return.
- Returns with a value of €50 excl. VAT or less are not accepted.
Invoicing or delivery error by COPYMIX
- Claims must be made by registered letter within 10 days of receipt. Failing this, the invoice or delivery is deemed accepted.
- An incomplete delivery does not justify refusing to pay for the products delivered, unless the customer requested a complete delivery. Partial invoices may be issued as deliveries are made.
- Payment is never conditional on the installation or commissioning of the devices. A dispute does not suspend payment of the undisputed portion.
Products excluded from returns
The following are neither taken back nor exchanged: products that have been opened or used, installed or tested; products ordered specially or subject to a special quotation; products customised or adapted to the customer’s needs; software and licences; spare parts ordered specifically for the customer.
Refused returns
- A product returned without prior consent, or after the 10-day deadline, is refused and sent back at the sender’s expense and risk. The invoice remains payable on its due date.
- A refused product remains at the customer’s disposal at the carrier’s premises for 14 days; after this period, COPYMIX may dispose of it.
- Any credit note is calculated on the basis of the invoiced price excluding VAT.
- Return costs are borne by the customer, except in the case of an error acknowledged by COPYMIX or a return covered under warranty (A13).
A13Warranties
- For any warranty claim, contact our departments. They alone decide on the action to be taken.
- Original products, including equipment: COPYMIX does not grant its own warranty. They benefit from the same warranties as those of the manufacturer or supplier, in accordance with its conditions.
- Generic or remanufactured products (spare parts and consumables): COPYMIX warrants them provided that the customer complies with the manufacturer’s rules for use and maintenance and proves the defect. Duration: 6 months.
- When COPYMIX accepts a claim under warranty, it bears the transport, labour and travel costs.
- The warranty does not cover damage caused in particular by an electrical incident, an accident, misuse or the use of consumables or paper not recommended by the manufacturer.
- COPYMIX does not guarantee compatibility with other suppliers’ products. The customer must provide all information needed to process the warranty claim.
- As a professional, the customer waives the statutory warranty against latent defects under Articles 1641 et seq. of the French Civil Code (Code civil).
A14Liability
- COPYMIX is a wholesaler acting as an intermediary between the manufacturer and the customer. The products are warranted under the manufacturer’s conditions, which are provided on written request.
- To benefit from this, the customer must immediately notify the support department in writing.
- COPYMIX does not compensate for intangible losses: loss of production, operating losses, exchange-rate losses or loss of data, financial or commercial loss.
- If a manufacturer or software publisher ceases to exist (cessation of business, dissolution, insolvency proceedings), COPYMIX does not assume the warranty for its products.
- A warranty claim never suspends payment of the invoice. The customer may not set off any sum owed to COPYMIX against any sum it considers to be owed to it, unless COPYMIX agrees in writing.
- The customer chooses the products and configurations under its sole responsibility. COPYMIX does not guarantee their fitness for a particular purpose.
- As a professional seller, the customer advises and informs its own customer. It is solely liable to the end user for the obligation of conformity and indemnifies COPYMIX against any action on that basis.
A15E-commerce website and customer area
Ownership and access
- The websites www.copymix.com, www.my-copymix.com and www.copymix.fr belong to COPYMIX, together with all associated rights.
- Any reproduction is subject to authorisation. Hyperlinks to the websites are permitted.
- COPYMIX creates, modifies and deletes customer access. The customer designates the persons authorised to use its area and their rights, which relate to ordering the products and services offered at the prices shown.
- The authorised reseller can view product references and prices and place orders. Only customers located in metropolitan France can order on the website. Export customers can view prices and availability and request quotations.
Confidentiality and security
- The customer must not share its login credentials with anyone or disclose any confidential information from the online area, in particular prices and ordering procedures, even after the business relationship has ended.
- Use of the login credentials constitutes proof of the customer’s identity and of the authority of the person using them.
- The customer must report any loss or any risk of unauthorised use to COPYMIX without delay, by e-mail confirmed by registered letter.
- COPYMIX may block access without notice in the event of loss, sharing or fraudulent use of the login credentials.
Limitation of liability
COPYMIX is not liable for typographical errors, for interruptions or delays due to maintenance, a breakdown, force majeure, a third party or the internet, for any unlawful or improper use of login credentials, or for any information on the website that may no longer be up to date.
A3 machines: contact the Equipment Department on +33 1 60 34 26 17 to order the mandatory options and consumables. COPYMIX is not liable for an incomplete web order.
Placing an order online
- The customer logs in with its credentials, then enters and confirms an electronic order form: products, quantities, prices, shipping costs and delivery location.
- In the event of a change or reservation (for example a back order), COPYMIX sends a confirmation by e-mail.
- An acknowledgement of receipt is issued for each online order and is available in the customer’s account on the e-commerce website. The records in COPYMIX’s systems constitute proof of orders.
- These T&Cs apply in the same way to online orders.
A16New activities and services
- COPYMIX also offers: software and licences; SaaS solutions; Visual and audiovisual; ergonomics, acoustics and furniture; IP telephony; training (COPYMIX Partner’s Academy); robotics; installation, maintenance and support.
- With the exception of training and the eMANA solution, these offers are governed by these T&Cs and by special conditions specific to each activity (quotation, purchase order, service or subscription contract), provided to the customer before the order.
- Where COPYMIX supplies the product or solution of a manufacturer, software publisher, operator or partner (the brand), the customer also accepts that brand’s conditions: licence, use, warranty, after-sales service. In the event of any discrepancy with these T&Cs on these points, the brand’s conditions prevail. Prices, payment and delivery remain governed by these T&Cs.
- Licences may involve a fixed-term commitment or a renewal of 1 to 5 years, depending on the licences and solutions.
- Displays and acoustic solutions may require technical prerequisites or a site visit before ordering.
- An installation may only be cancelled or postponed upon written request, in exceptional circumstances. One month’s notice must be given; failing this, cancellation or postponement fees may be charged, up to the non-refundable amounts committed by COPYMIX.
- Training (COPYMIX Partner’s Academy): governed by the general terms and conditions of sale of COPYMIX Partner’s Academy, version 2026-1; these T&Cs apply to any matters not covered by those conditions (see A1).
- IP telephony and robotics: the general terms and conditions of sale of the partners PeopleFone and TDS apply without restriction.
- eMANA solution: governed by its general terms and conditions of sale and use, version dated 28 October 2026; these T&Cs apply to any matters not covered by those conditions (see A1). COPYMIX acts as a sales intermediary.
A17Intellectual property
The sale of the products does not confer on the customer any rights to the trademarks, catalogues, visuals, technical data and content of COPYMIX or its suppliers. The customer must report to COPYMIX any infringement of which it is aware.
A18Force majeure
Neither party is liable for a failure caused by a force majeure event. The obligations concerned are suspended for its duration. If the force majeure event lasts more than 60 days, either party may terminate the order concerned in writing.
A19Personal data
- COPYMIX processes the data of the customer’s contact persons to manage the account, orders, invoicing and the business relationship.
- The data is kept for the duration of the business relationship and for 3 years thereafter.
- Data subjects may exercise their rights of access, rectification and erasure by contacting: contactrgpd@copymix.com. On receipt of an erasure request, the data is erased within one week; confirmation is sent to the requester by return e-mail.
A20Environment
- As a producer, COPYMIX is registered with the eco-organisation (French producer responsibility organisation) and is up to date with its eco-contributions. Unique identification number (IDU): FR025215_052EV8.
- Eco-contributions are shown on a separate line on invoices.
A21Amendments to the T&Cs and general provisions
- COPYMIX may change its prices without notice. It may also amend its T&Cs, in which case 15 days’ notice is given. The applicable version of the T&Cs is the one in force on the order date; the applicable price is defined in A5.
- Any dispute concerning a year’s commercial terms (discounts, rebates) must be raised before 30 January of the following financial year.
- COPYMIX’s failure to enforce a clause at any given time does not constitute a waiver of its right to rely on it. If a clause is declared void, the other clauses remain applicable.
A22Disputes and governing law
- These T&Cs are governed by French law.
- Any dispute falls within the exclusive jurisdiction of the Commercial Court of Meaux (tribunal de commerce de Meaux).
Acceptance of the T&Cs for metropolitan France
The customer declares that it has read these general terms and conditions of sale and accepts them without reservation.
The signature block (company name, signatory, date and company stamp) is included in the PDF version (in French).